ORDERS
ALL JEWELRY ORDERS PLACED THROUGH VADA JEWELRY AND VADAJEWELRY.COM ARE MADE TO ORDER. PLEASE ALLOW 2-6 WEEKS FOR PRODUCTION AND SHIPMENT. YOU WILL RECEIVE AN EMAIL ONCE THE ORDER IS RECEIVED. YOUR ORDER WILL BE CREATED BY HANDS IN AUSTIN, TEXAS THE MOMENT THE ORDER IS PROCESSED. WE WILL KEEP YOU INFORMED VIA EMAIL PROVIDED ON APPROXIMATE SHIP DATE ONCE PRODUCTION BEGINS. IF ITEM IS AVAILABLE AT TIME OF ORDER, IT WILL SHIP IMMEDIATELY.
ALL CUSTOM ORDER INQUIRES SHOULD BE DIRECTED TO INFO@VADAJEWELRY.COM
EYEWEAR SHIPS WITHIN 5 DAYS UNLESS MARKED PRE-ORDER.
PLEASE DIRECT ALL EYEWEAR INQUIRIES TO EYEWEAR@VADAJEWELRY.COM
SHIPPING
US ORDERS:
ORDERS SHIP UPS OR FEDEX GROUND.
WHEN USPS IS USED, WE CAN SHIP TO A P.O. BOX ADDRESS. WE ARE NOT RESPONSIBLE HOWEVER FOR PACKAGES NOT RECEIVED AT P.O BOXES.
DELIVERIES ARE DROP OFF AND DO INCLUDE A SIGNATURE UNLESS SPECIFIED.
PLEASE MAKE SURE TO PROVIDE AN APPROPRIATE ADDRESS FOR PACKAGE DELIVERIES.
INTERNATIONAL SHIPMENTS REQUIRE CUSTOMER PAY ALL IMPORT TAXES AND DUTIES, ALL COUNTRIES ARE DIFFERENT.
PACKAGES ARE INSURED BUT REQUIRE CUSTOMER TO FILE CLAIM AS THE RECEIVER.
* NOTE: DELIVERY TIMES DO NOT INCLUDE SATURDAYS, SUNDAYS OR ANY US HOLIDAY.
RETURNS
ALL JEWELRY ITEMS PURCHASED THROUGH VADA AND VADAJEWELRY.COM ARE MADE TO ORDER, WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES. ALL SALES ARE FINAL.
EYEWEAR PURCHASES HAVE A 7 DAY RETURN POLICY. ITEMS MUST BE RETURNED IN UNWORN CONDITION AND ARE SUBJECT TO A QUALITY CHECK ONCE RECEIVED BACK TO STUDIO. PLEASE EMAIL OFFICE@VADAJEWELRY.COM BEFORE RETURNING EYEWEAR. RETURNS SHOULD BE SENT BACK FULLY INSURED WITH TRACKING, DO NOT USE USPS. NO WEEKEND DELIVERIES ACCEPTED. WE ARE OPEN MONDAY-FRIDAY ONLY.
ITEMS PURCHASED THROUGH OTHER RETAIL STORES ARE NEITHER NON-RETURNABLE NOR REFUNDABLE TO VADAJEWELRY.COM. PLEASE CONTACT THE STORE THAT YOU PURCHASED YOUR ITEM FOR THEIR RETURN POLICY. FOR REPAIRS, PLEASE SEE REPAIR POLICY BELOW.
ALL IN PERSON SALES ARE FINAL - THIS INCLUDES SALES MADE IN STUDIO & AT ANY POP-UP LOCATION FOR ANY ITEM. IF PAYMENT IS TAKEN IN PERSON AT ANY LOCATION THE SALE IS FINAL.
ANY ITEMS PURCHASED BEFORE SALE DATE ARE NOT ELIGIBLE FOR A PRICE ADJUSTMENT
ALL JEWELRY & CUSTOM & ITEMS PURCHASED AT A DISCOUNT ARE FINAL SALE
PRODUCT CARE
VADA JEWELRY IS MADE FROM VERY RESISTANT MATERIALS BUT THE UNIQUE STONES AND NATURAL PIECES USED ARE VERY FRAGILE AND DELICATE, THEREFORE THEY MUST BE HANDLED WITH CARE.
MOST JEWELRY PIECES CAN BE SIMPLY CLEANED WITH A DAMP CLOTH. METALS SUCH AS GOLD, SILVER, ALLOYS, COPPER, AND BRASS SHOULD BE CLEANED USING PRODUCTS PARTICULAR TO THE CORRESPONDING METAL.
VADA JEWELRY IS NOT RESPONSIBLE FOR NATURAL DISCOLORATION IN MATERIALS OR DAMAGE DUE TO IMPROPER CARE. THE MATERIALS WE USE HAVE PARTICULAR IRREGULARITIES, DIFFERENCES AND DISCOLORATIONS. THESE CHARACTERISTICS SHOULD BE EMBRACED AS NATURAL AND PART OF THE PRODUCT.
VADA JEWELRY IS PRODUCED WITH A CONSCIOUS AND RESPECTFUL OUTLOOK TOWARD THE ENVIRONMENT AND THE PEOPLE THAT PRODUCE THEM.
*NOTE: VADA JEWELRY IS NOT RESPONSIBLE FOR MATERIAL NATURAL DISCOLORATION OR DAMAGE DUE TO IMPROPER CARE.
REPAIRS
DUE TO THE DELICATE NATURE OF VADA JEWELRY, DAMAGE MAY OCCUR DURING THE LIFETIME OF THE PIECE. WE ARE HAPPY TO REPAIR YOUR JEWELRY WHEN DAMAGE OCCURS DURING THE NORMAL WEAR. SOME ITEMS MAY INCUR A REPAIR FEE WHEN A STONE OR MATERIAL IS BROKEN OR MISSING OR IF THE PURCHASE OF YOUR JEWELRY WAS MORE THAN A YEAR AGO.
FOR VINTAGE JEWELRY, MATERIALS USED IN REPAIRS WILL NOT BE VINTAGE. MINOR REPAIRS ONLY FOR VINTAGE ITEMS.
PLEASE EMAIL INFO@VADAJEWELRY.COM FOR REPAIR INQUIRIES.
EYEWEAR REPAIR INQUIRIES PLEASE EMAIL EYEWEAR@VADAJEWELRY.COM
COPYRIGHT & DISCLAIMERS
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